1. Introduction
We respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile app, purchase products, or otherwise interact with us.
This policy applies to all users, including customers, website visitors, and app users (collectively, “you”).
2. Information We Collect
We may collect the following types of information:
- Personal Data: Name, email, phone number, shipping/billing address, payment details (processed securely via PCI-DSS compliant gateways—we never store full credit card numbers), order history.
- Device & Usage Data: IP address, browser type, pages visited, time spent, referring URLs, app usage metrics.
- Location Data (with consent): Approximate location for delivery optimization or local service support (via GPS only when app is in active use).
- User-Generated Content: Reviews, photos, support tickets.
3. How We Use Your Information
We use your data to:
- Process and fulfill orders (including shipping & warranty registration);
- Provide customer support and respond to inquiries;
- Improve our products, website, and app experience;
- Send service-related communications (e.g., order confirmations, recall notices);
- With your consent: send marketing emails (you may unsubscribe anytime);
- Comply with legal obligations (e.g., tax, customs, safety reporting).
4. Legal Basis for Processing (US GDPR)
Our lawful bases include:
- Contract fulfillment (e.g., order processing);
- Legal compliance (e.g., VAT reporting);
- Legitimate interests (e.g., fraud prevention, site security);
- Your consent (for marketing or optional features).
5. Sharing & Disclosure
We do not sell your personal data. We may share it with:
- Service Providers: Payment processors, shipping carriers, IT/cloud hosts, and customer support platforms — all bound by strict data processing agreements.
- Legal Authorities: If required by law (e.g., subpoena, safety investigation).
- Business Transfers: In case of merger, acquisition, or asset sale (users will be notified).
6. Data Retention
We retain personal data only as long as necessary:
- Orders & warranty claims: 7 years (for tax & legal compliance);
- Marketing preferences: Until you withdraw consent;
- Support tickets: 3 years after resolution.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your data;
- Restrict or object to processing;
- Data portability;
- Withdraw consent (without affecting prior processing);
- Lodge a complaint with a supervisory authority.
To exercise these rights, email [email protected]. We respond within 30 days.
8. International Transfers
Data may be transferred to, and processed in, countries outside your residence (e.g., US). We use Standard Contractual Clauses (SCCs) and other safeguards to ensure adequate protection.
9. Security
We implement industry-standard measures: encryption (TLS 1.3+), secure servers, access controls, and regular security audits.
10. Children’s Privacy
Our services are not intended for users under 16. We do not knowingly collect data from children.
11. Policy Updates
We may update this policy. The “Last Updated” date will reflect changes. Continued use constitutes acceptance.
