1. 30-Day Satisfaction Guarantee
We offer a 30-day money-back guarantee on all new eBike purchases (excluding accessories, used/demo units, and final-sale items). If you’re not 100% satisfied, return your eBike in like-new, resalable condition for a full refund.
2. Eligibility Requirements
To qualify:
- Return request must be initiated within 30 days of delivery date;
- eBike must be unused (≤ 5 miles ridden), undamaged, with all original packaging, manuals, chargers, and accessories;
- Proof of purchase (order #) required.
3. How to Initiate a Return
- Email [email protected] with your order number and reason;
- We’ll issue a Return Merchandise Authorization (RMA) within 2 business days;
- Pack securely (original box recommended) and ship via insured carrier (tracking required);
- Return shipping costs are the customer’s responsibility (unless due to our error or defective item).
4. Refund Processing
- Refunds (minus original shipping) are issued to your original payment method within 5–10 business days after we receive and inspect the return.
- Restocking fee: 15% may apply if packaging is missing or bike shows signs of use/damage.
5. Non-Returnable Items
- Used, damaged, or modified eBikes;
- Parts/accessories (e.g., batteries, displays, locks) unless defective;
- Custom-built or personalized models;
- Items purchased from third-party retailers.
6. Warranty Claims ≠ Returns
For defects or malfunctions within warranty period, please contact us [email protected] instead of initiating a return.
⚠️ Safety Note: Riding an eBike voids the return eligibility unless covered under warranty.
